Return & Refund Policy

We encourage you to try at least a week’s worth of product before initiating a return.

Patient care and infection prevention are priorities for WCRS and we work hard to share our knowledge to earn the confidence of VAD teams, wound facilities, patients, and caregivers. Our friendly and efficient support team members will create a worry-free ordering experience and are available by phone to help with any questions or concerns Monday-Friday, 8:00am – 5:00pm CST at 866-755-2677, or email us at customercare@vadsupplies.com

AMDI Returns

If your product was shipped through American Medical Distribution please contact customer service to initiate a return within 20 days of receiving the product. We will accept returns of any unopened, unexpired and undamaged units of product in the original packaging. We encourage you to try at least a week’s worth of product before returning the remaining portion.

All returns must be authorized by Wound Care Resources Sales™ prior to receipt. A return authorization must be requested within 20 days of receiving the product. Authorizations are valid for 30 days. Return authorizations (RMAs) may be requested by calling Customer Service )Monday-Friday, 8:00am – 5:00pm CST) at 866-755-2677. Unauthorized returns may be destroyed or subject to additional charges without a credit being issued to a customer.

Website & Cash Orders

We apologize for any inconvenience, but due to the impact of COVID-19, we can no longer accept any returns for the cash order products.  All sales of TheraWorx are final. Due to the personal intended use of TheraWorx, BioDerm will not accept returns of this item.

Defective product

Defective product, properly noted damaged product and returns that are the result of an error may be returned at Men’s Liberty’s expense and for a full credit, subject to the other provisions of this policy. Return authorizations for defective product (RMAs) may be requested by calling Customer Service (M-F 8am-5pm CST) at 1-866-755-2677.

For more information on any of our distribution partners, check out the bios and links below:

Domestic Distributors

Byram


A national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies and enteral nutrition products.

American Medical Distribution (AMD)

A Medicare contracted supplier committed to full compliance with all federal and state regulations. AMD’s staff of highly specialized insurance specialists helps you understand your insurance coverage of the products, handle all direct insurance billing and ensure little or no cost to you.

CCS Medical

Provider of quality home medical supplies and services to patients with chronic conditions throughout the United States. By working closely with healthcare professionals and healthcare organizations CCS ensures the seamless coordination and efficient delivery of critical medical supplies directly to patient’s doorsteps. CCS Medical is a leader in the industry and is recognized as the most-recommended provider by healthcare professionals.

ABC Medical

First and only provider of Urological supplies and other medical products committed to the financial and practical support of adaptive sports. ABC Medical offers an unmatched combination of products, education, service and outreach to help our customers live healthier more active lives.